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Sunday, 25 February

Diamond Contracts Won Across the Board

Diamond Facilities Support, based in Coleshill, has won a competitive tender for a three-year contract to supply services to Hft which has maintenance responsibility for approximately 500 registered care and supported living homes from Newcastle to Cornwall.

The contract, which is expected to worth up to £1.5 million a year, will see Diamond providing a 24-hour, seven-days- a-week helpdesk and undertaking around 400 jobs at the centres ever week.

Additionally, it will supply Hft with all its reactive maintenance and its compliance work across all utilities, as well as helping to manage some of its nominated suppliers. Diamond, which was founded six years ago and employs 80 staff, had undertaken quoted work for Hft over the last two years.

“We have recruited a number of field-based engineers located at strategic points across the country and have strengthened our projects team,” said Adam Atkins, Director, Diamond. “Due to the work that Hft undertakes, swift response, open communication and site safety will be of critical importance.”


Total success

Bouygues Energies & Services has secured a three-year contract to deliver Total FM Services for BG Group, an international energy business with a broad portfolio of assets and major interests in the exploration and extraction of natural gas and oil and the production of liquefied natural gas.

Due to go live in January 2016, the contract extends across BG Group’s international headquarters in Reading and executive offices in central London, including a wide range of services, from M&E to fabric maintenance, health and safety management, through to security, catering, reception, helpdesk, reprographics, cleaning and events management.


Blooming success

Sodexo, has extended its partnership with Royal Botanic Garden Edinburgh (RGBE) for a further seven years.

Approximately 100 temporary and permanent Sodexo employees are based at RGBE which receives 800,000 visitors annually. Each year the venue hosts around 80 weddings, 50 social events, 40 corporate events, the Botanic Lights in autumn, and a full Christmas and Hogmanay events programme.The £21 million contract will see Sodexo continue to deliver retail catering, restaurant, public cleaning, sales and marketing and events services at the RBGE. Under the extension, it will now also provide staff dining and cleaning services at the Edinburgh Garden and cleaning services at Dawyck Botanic Garden.“The new contract, commencing 1 February 2016, gives us both the opportunity to realise our ambition to deliver a world-class visitor experience in a world-class botanic garden,” said Heather Jackson, Director of Enterprise. “From presenting the very best of Scotland’s larder, to providing the warmest of welcomes to all of our guests, are objectives we’re committed to delivering in partnership.”

Things to come

At a recent webinar, jointly hosted by FM software provider Service Works Group and the Facilities Show, a panel of leading lights from the FM profession explored what the future holds for the FM industry in 2016 and beyond.

Of the 500 respondents to the question ‘What do you believe will be the most important challenge facing FM professionals in 2016?, the majority (27% ) considered this to be the use of technology. The next most pressing issue was meeting new legislation and compliance at 21%, followed by energy management (16%), professionalisation – standards and qualifications (15%) and building client/provider relationships (15%).

The webinar poll revealed that FMs are continuing to use FM technology for the more standard function of measuring and reporting (nearly 43%), while a substantial number are now using this in a more customer-centric way to measure service delivery (over 31%) and just over 23% are using FM software for CRM and communication.

The experts believed that technology will become increasingly important for lifecycle asset management, expanding resources more effectively and for investment decisions, that digital connectivity will deliver improved customer service and that more technology and analytics experts would be needed in FM to embrace developing technology and to make the industry smarter and more productive.

Picture: The Royal Botanic Garden Edinburgh where Sodexo has seen an impressive extension to its contract 

Article written by Mike Gannon


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